Welcome to Acer Support

Answers by AcerSM
What Is Answers by AcerSM?

Answers by AcerSM is a 24/7 support service designed to give you smart comprehensive solutions to all of your technology questions. What makes it different from other types of tech support is that it covers technology outside of your PC as well — giving you direct access to expert-level support and advice for almost any gadget, hardware or software you've got a question about.

Our industry experts are available round-the-clock to help you resolve any issues related to your PC, peripheral devices, software and networking — or even "around the house" technology, like setting up your high-definition TV. Whether you need a hand connecting your printer, transferring a home movie or removing a computer virus, we can help. Our goal is to provide you with easy-to-understand solutions that equip you with the tools necessary to maximize what you get from your technology.


Answers by AcerSM Service Packages
Answers by AcerSM comes in two great packages — letting you choose the level of service that best fits your needs.
Answers by AcerSM
90 Minutes1
$12999 		Answers by AcerSM
15-Incident Increment1
$19999


To Order:

Call 800-237-6483

Customer Care representatives are available 24/7. Long-distance charges may apply, depending on your calling area.

We can help you:
  • Watch TV on your Media Center PC
  • Learn more about Windows Vista®
  • Set up a wireless network at home
  • Configure your universal remote
  • Set up your e-mail
  • Connect a DVD player, VCR and game system to the same TV
  • Send faxes with Microsoft® Word
  • Configure parental controls on your PC
Did You Know?
  • Answers by AcerSM covers most major technology manufacturers — including computers, televisions, printers, digital cameras, wireless routers, DVD players and much more.
How It Works
Step 1

Call
800-237-6483
to order Answers by AcerSM.

Step 2

Call
866-621-2237
to contact Answers by AcerSM.

Step 3

Get help resolving your questions to get the most from your technology.


1 Cards and unused minutes or incidents expire one year from the date of issue or on the earliest date permitted under applicable law, whichever occurs later. The toll-free number is valid in U.S. only. Any unused minutes or incidents will remain in the recipient's account except where required by law. Cards are not redeemable for cash except where required by law. Acer reserves the right to change these terms and conditions from time to time at its discretion. We cannot replace lost or stolen cards except where required by law. Cards are non-transferable.

The above specifies the products currently supported by Answers by AcerSM. Acer may change the supported products at its discretion. Answers by AcerSM includes tutorial assistance with installation, integration, and product functionality. Acer technicians will attempt to provide assistance with supported products but may not be able to resolve all issues presented. Service methods are subject to change without notice or obligation. Acer is not responsible for any hardware or software failures that could result from this service.